How an International Footwear and Apparel Manufacturer Optimized Operations with Cirrus File Server

A leading Fortune 500 footwear and apparel company, recognized for its extensive global presence and diverse portfolio of casual and performance footwear, has partnered with Cirrus File Server (CFS) and its fully managed services to streamline content management processes. With operations spanning over 180 countries and a workforce of more than 11,000 employees worldwide, the company required a robust, secure, and flexible document management solution to support multiple teams and functions across its international footprint.

Solution

As part of the CFS+Services engagement, the company benefits from a fully managed solution that integrates advanced document management capabilities with outsourced support services. Originally implemented to support both the HR and Customer Service teams, the solution provided a secure and centralized platform for managing employee records, Bills of Lading (BOLs), invoices, and customs documents. Building on this foundation, the company expanded its use of CFS to include its International team in China, enabling the efficient handling of complex import/export documentation. This evolution has enhanced operational efficiency, improved global accessibility, and ensured compliance with international trade regulations, meeting the growing demands of a dynamic and interconnected business environment.

Enhanced Efficiency with Integrated Outsourced Scanning Services

In addition to its digital document management capabilities, this CFS+Services engagement includes integrated outsourced scanning services designed to bridge the gap between physical and digital workflows. Every two weeks, paper documents such as shipping records, customs paperwork, and financial documents are collected from the company’s offices. These documents are expertly scanned, digitized, and securely uploaded directly into CFS, making them immediately accessible to authorized teams.
The seamless integration of these services eliminates inefficiencies and risks associated with handling large volumes of paper, enabling the company to maintain a high level of accuracy and timeliness in its operations. By leveraging CFS+Services, the organization achieves a streamlined, centralized repository for critical business documents, accessible anytime and anywhere by its global teams.

Supporting Global Operations Across Key Markets

With a significant market presence in North America, Europe, and Asia-Pacific, the company has tailored its use of CFS+Services to meet the distinct needs of its international teams. The International team in China uses CFS to handle complex import/export documentation, ensuring compliance with local regulations and facilitating smooth logistics operations. Meanwhile, Customer Service teams benefit from quick access to essential documents like invoices and shipping records, enabling them to provide timely support to customers and partners.
The flexibility of CFS+Services allows it to be a cornerstone of this company's global operations, providing a scalable solution capable of adapting to evolving business needs and regulations.

Secure, Compliant, and Collaborative

As a company operating on a global scale, data security and compliance are critical. CFS offers advanced security features, including role-based access controls and data encryption, ensuring that sensitive information is protected at all times. The fully managed nature of the solution ensures consistent updates, maintenance, and support to meet compliance requirements across international markets. Its intuitive interface allows authorized teams to collaborate effortlessly, reducing administrative burdens and enabling employees to focus on strategic initiatives.

Measurable Business Impact

The CFS+Services engagement has delivered significant benefits, including:

Increased Efficiency: Automated processes and centralized document storage have reduced manual handling, saving time and resources.
Enhanced Compliance: Digital records are easily auditable, ensuring adherence to regulatory requirements across markets.
Improved Accessibility: Cloud-based storage provides global teams with instant access to critical documents, regardless of location.
Streamlined Workflows: The integration of outsourced scanning services bridges physical and digital operations, eliminating silos and enhancing continuity.

Through its partnership with CFS+Services, this leading Fortune 500 footwear and apparel company continues to transform its document management capabilities, fostering collaboration, efficiency, and compliance across its global operations. This case study demonstrates how a tailored, fully managed solution can address the complex challenges faced by multinational organizations, delivering lasting value and operational excellence.

Ready to Transform Your Document Management?

Whether you’re an SMB or a Fortune 500 enterprise, CFS+Services offers the tools and expertise to revolutionize your document management processes. Ready to streamline workflows, enhance global collaboration, and ensure compliance with regulatory standards?
Contact us today to learn how CFS+Services can drive your business forward.